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www.straintec-arslan.com
1-800-465-8575 |
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Warranty and Terms & Conditions
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Arslan Air Tool Warranty
Arslan air tools (line 24 items ending with 'G') are warrantied to be free from manufacturing defects for a full calendar year from date of sale to the user. User must mail to Arslan within 7 days of purchase a properly filled warranty registration card that comes with the tool, indicating date of purchase, model number, serial number, along with a copy of original sales invoice. In case of a warranty claim, tool must be returned to Arslan, prepaid, with an explanation of the problem. Arslan will repair or replace the tool at its option. If upon examination by Arslan, it is found that there is water or rust , or a lack of oil in airtool, or the tool has been misused or abused, the warranty becomes null and void. This warranty policy takes effect as of July 1st, 2001 on all new airtools purchased and sold to users. Please take note that only the Air Tools are guaranteed and NOT the parts which see use - such as drill bits, blades, saws, punches, sanding pads, etc. |
Terms & Conditions
Prices Prices and discounts are subject to change with or without notice and orders are executed at the prices in effect at the time of dispatch of the order. Freight All prices are F.O.B. our warehouse. Freight is prepaid on orders of $1,500.00 net invoice. Any damage and/or shortage claims must be made by the customer directly to the carrier. Payment Terms Net 30 days from date of invoice. A monthly 2% administration fee is charged on all overdue balances (24% per annum). Payments should always be made to the Montreal office. Back Orders All merchandise not shipped will be kept as back ordered unless your purchase order specifies otherwise. Minimum Order A small order surcharge of $5.00 will be applied to all orders under $25.00 net. Returns Return shipments will NOT be accepted unless customer has prior written approval from us. Returns are limited to a maximum of 5% of annual purchases and must be made only once a calendar year during June and July. All returns must be transport prepaid. An offsetting purchase order of equal value must accompany each return. Goods must be in new & saleable condition and packaging. Returns must be accompanied by invoice copy or invoice number. A 15% handling charge applies to all returns. Guarantee We extend the manufacturer’s guarantee on all products sold by us. This is the only warranty extended and all other warranties expressed on implied are null and void and without effect, Shortages All shortages must be reported within seven (7) days of receipt of shipment. |
| Repair Policy |
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| A) All items sent to us for repairs must be shipped prepaid. B) A work order, with explanation about the problem must accompany items sent for repairs. C) An “RGA” number must be obtained from our service department prior to item being sent in for repair. D) An estimate for repair(s) may be requested at the time you call our service dept. for an “RGA” number. A $10.00 charge is made for all repair estimates. If repair is authorized, the $10.00 estimate charge will be waived. E) Item(s) may be reapaired or replaced at our discretion. F) Proof of purchase is required. G) “RGA” number must be shown on outside of shipping carton. |
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| Warranty Policy |
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A) All warranty claims must be sent to us freight prepaid. |
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